Q: How can I trust buying from an internet site?
A: We are a registered company in the United Kingdom and have a VAT registration number. These details can be found towards the bottom of all pages. Our list of clients is long and prestigious. This demonstrates the quality of our products and long term sustainability of our business. Any issues or concerns raised while you are buying from us will be dealt with professionally and efficiently.
Q: How safe is it to purchase from SHARAKS.com?
A: It is vitally important to SHARAKS LTD that you can give us your personal and payment details over the internet in complete confidence. That’s why we have invested in advanced site security. It provides all the protection and assurance you need to make any transactions or give personal information privately and securely.
Q: Where can I view your sofas?
A: Due to the online nature of our business, we do not operate from a showroom as such. However, we do have one location the in UK where you can view our stock.
All of our suites are stored and can be viewed at our UK warehouse in Stockton,UK. You are more than welcome to book a viewing appointment within office hours Mon to Fri - 10am to 5pm for us to show you these designs. Please note that the items are not stored in a showroom format therefore do give us 24 hours notice prior to booking any appointment. Also email us more information as to which suite you would be interested in viewing. If you cannot view the sofa suites, you can always request the swatch(es) from us.
Q: What are your delivery times?
A: The delivery time on our sofa suites depends on the (1) design, (2) colour and (3) orientation (left hand or right hand chaise when facing the sofa) you require. Certain designs can be manufactured and delivered more quickly from 1 to 3 weeks from the time of ordering (provided that you live in mainland England excluding Devon, Cornwall, Scotland and Wales). Others, can take up to 12 weeks to deliver. For areas other than mainland England, please add another 1 to 3 weeks. If you require specific information on delivery time for a particular sofa, then please email us details of the design, colour, and orientation so that we can advise you accordingly.
Q: What are the methods of payment?
A: The most efficient way to process the payment is over our website itself. You need to select your products and proceed to check out. Fill the requested information and at the end you will be provided with our bank account details. You simply need to transfer the total amount show on the checkout into our bank account to process the order. If you fail to process the payment on our website for any reason you can email us to get assistance. Last but not least, you can send a cheque payment made payable to ‘SHARAKS LTD' to the office address in Stockton.
Q: Do you deliver abroad?
A: Yes, we now do. For this, please email us your delivery address details and more information on the sofa suite you are interested in, the colour and the orientation (left hand or right hand chaise when facing the sofa). We will then advise you of the additional shipping costs and the relevant delivery times within 24-48 hours.
Q: How do I go about ordering a customised sofa?
A: For this we will require more information from you before we can assist you further. We will need to know the sofa design you are interested in, the dimensions in terms of length and information on any extra requirements on the suite. If you are interested in a corner sofa, then we will need to know the maximum dimensions on both sides of the unit. Once we obtain these, we will give you an estimate of how much the modification would cost and provide the relevant delivery times which is about 10 weeks. If needs be, we will sketch a two-dimensional diagram to show you how your suite would look before finalising the order itself. This 2D sketch will then be used to manufacture your suite precisely to the agreed dimensions. Please note that there is a minimum customisation charge of 150 pounds for this service. The modifications requested and extra material used will determine the final price of the customised sofa design.
Q. Will I receive an order confirmation?
A: Your official SHARAKS LTD order confirmation will be sent to you via email only in order to reduce our carbon footprint. However, we can post it out on request.
Q. Can I make changes to my order?
A: If you want to make any changes to your order, email us on email@example.com. However, once the goods are in production, we may have to charge a fee to cover our costs. Please note that when merchandise is ordered at different times we cannot guarantee colour matching due to variations between batches. Changing an order may cause a delay with your delivery time and may alter the price you have been quoted.
Q. Where is my order?
A: If you wish to check the delivery of your order, please email us on firstname.lastname@example.org for further assistance.
Q. What if my order is late?
A: You should have been given an estimated delivery time on your order confirmation. If it changes, we will let you know straight away. While SHARAKS LTD cannot be held liable for any delays which are beyond our control, we will make every effort to keep you informed. Your order confirmations do give extended lead times in the event of delays. If you have any delivery problems, please email us on email@example.com for further assistance.
Q. What happens if I am out when you deliver?
A: As all deliveries need to be signed for, we will be unable to leave your furniture and it will be returned to the distribution centre. Someone will contact you to arrange a further delivery date. There will be an additional extra delivery charge. Q. Can you take my old furniture away?
A: Unfortunately we do not currently offer this service.
Q. Will you assemble my furniture?
A: Our delivery drivers are not insured to enter client properties but will do so just to deliver the goods. Set up, assembly and installation of all parts of the furniture are solely the customers responsibility.
Q: Do you carry out home visits?
A: We currently do not carry out home visits. Most of our correspondence with clients is done via emails or calls on the reliability that we have been given the correct measurements by the clients themselves. In most cases, clients specify to us which design they are interested in and what modifications they require on it. From there, we build them a two-dimensional diagram of their suite and proceed further. If you can provide us with more information on design and dimensions we should be able to assist you further. Alternatively you can call us on 02082382678 to discuss the designs further on the phone.
Q: Is there a warranty/guarantee on the sofa suites?
A: Yes. We cover the suites for one year. The warranty covers the framework and the real leather used on the sofa suites. Natural wear or accidental damage are not covered. Any problems with the product must be reported with evidence in terms of digital pictures. Once we receive these, we will book you an upholsterer who will come down to your premises to fix the issue or decide on inaction should we feel that the product was damaged due to negligence.
Q: What kind of leather do you use?
A: All suites are constructed with top grain leather. This leather is the best quality leather. It is much softer and more expensive than split leather which is the secondary layer. The finish on the leather is also semi analine which means that it is treated to protect it but not heavily so that the leather retains its natural quality.
All our suites are manufactured using real top grain leather and synthetic leather (otherwise know as 'match'). The match is mainly used on the non-visible or non-seating parts of the sofa suites. This is an industry standard and most suites in the UK are constructed this way.
Q: What is the comfort level of the sofa designs?
A: Comfort level of the suite depends on the construction of each individual design. Certain designs with loose cushion fillings are softer whilst the others sofa suites with foam fillings are of medium softness. Remember the softer the suite, the less it will keep its shape in the long run hence the more simple designs tend to be of medium softness rather than super soft. We would advise that all designs are comfortable in their own sense. We would not be selling them if they were uncomfortable in any way or form.
Q: What if I do not like the suite, can I return the sofa?
A: Yes, you can but please note that we do not accept cost free returns on any of our sofa suites - be it a corner sofa, 1 seater, 2 seater, 3 seater, modified sofa or matching ottoman given that these are specifically produced for the client as and when the client places an order with us. Once the order confirmation email is sent to the client, it is assumed that the client is satisfied with the order and is happy for us to proceed to start manufacturing and delivering the suite. The suite is then produced based on the clients requirement on dimensions, orientation and colour preference.
Please return the sofa, either yourself or arrange a delivery back through an external delivery service. Please submit all original packaging and ensure the product is in its original condition. The items should arrive back to us in perfect condition. Please note that we do not offer a free returns service. We do not refund the return postage cost (if the client chooses to use our services to redeliver the suite back to the warehouse in Cleveland) or the original order delivery charge given that each order is specifically manufactured and shipped for the client. Please note that any refunds are subject to a minimum 30% charge to cover us for administrative and postage costs. Any returns to the warehouse, should be carried out within 7 working days of the delivery date
Do note that up to date, less than 0.3% of the suites we have sold have been returned to us which signifies the quality of our products.
Q: How can I trust buying from an internet site?
A: We are a registered company in the United Kingdom and have a VAT registration number. These details can be found towards the bottom of all pages. Our list of clients is long and prestigious. This demonstrates the quality of our products and long term sustainability of our business. Any issues or concerns raised while you are buying from us, will be dealt with professionally and efficiently.
Q: How safe is it to purchase from SHARAKS.com?
A: It is vitally important to SHARAKS LTD that you can give us your personal and payment details over the internet in complete confidence. That’s why we have invested in the most advanced site security available. It provides all the protection and assurance you need to make any transactions or give personal information privately and securely.
Q: Do you have a catalogue?
A: Our catalogue is now ready. You can email us to request this. You can either receive this via email or a handcopy via post. Moreover, all our designs and information are on the website as our products and prices are constantly changing. Should you require any further information on any of these products then please do not hesitate to ask us.